Portfolio
Selected work
Optimizing the billing cycle
Auna - Healthcare
Democratizing Investments
Tyba - Fintech
I’ve spent most of my career working closely with technology and development teams, with experience creating digital products in healthcare, finance, and international organizations. I’m strong at using design to make complex systems more humane, efficient, and clear — especially in environments where the stakes are high and ambiguity is the norm.
Designing beyond touchpoints to create cohesive, end-to-end experiences
Turning research and ambiguity into clear design opportunities
Aligning teams through storytelling and facilitation
Auna - Healthcare
Tyba - Fintech
• Led the design of targeted interventions and an internal digital platform for the billing cycle, improving efficiency across operational and medical teams.
• Mapped the oncology patient journey, defined key performance indicators, and supported SaaS integration to help teams identify and address critical issues.
• Led the end-to-end design process for four digital financial products, guiding discovery, definition, launch, and continuous improvement.
• Built and scaled the design team from scratch to 14 members, establishing UX, UI, and research capabilities and fostering a strong design culture within the organisation.
• Conducted research at Polimi DESIS Lab, mapping the Service Design landscape for ServDes2018 — Conference held in Milan (June 2018). servdes.org
• Contributed to the redesign of IFAD’s intranet used across multiple international locations, improving information architecture and usability for hundreds of employees.
• Collaborated with the development of co-creation tools and workshops as part of the EU Horizon 2020 CIMULACT project.www.cimulact.eu
• Contributed to the New Media team by designing solutions for web portals, newsletters, and special digital editions.
• Supported the company’s shift from print to digital by developing new products and strategies to complement the Yellow Pages.
• Design and maintenance of web portals.
• Designed wireframes and web mockups and coordinated client deliverables.
Check my detailed CV